Answers to Frequently Asked Questions about Aeon

What is Aeon?

Aeon is the electronic system you use to request an item through Special Collections as well as track the history of requests you've received previously. There is no charge to users to create an account.

Why do I need a username and password to use Aeon?

Your username and password allows us to give you secure access to information about your requests at the University of Arkansas Special Collections. We can also enable you to edit your personal information such as your address or phone number.

Please use your email address as your username. Your password can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the special collections staff. The password you set is stored encrypted.

What if I forget my password?

In the event that you forget your password, please reset it online.

Is security a problem if I use a public workstation?

If you don't take precautions, then yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

Who do I contact if I have problems with or questions about Aeon?

Contact Special Collections at (479) 575-8444 or by email at specoll@uark.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use Aeon without any problems.